I went in to Future Auto Service for several things over three visits, all with different circumstances, but with the same outcome (good service) each time: - 1st: Ended up at FAS on a really unfortunate Saturday afternoon when a transmission issue I noticed the day before went from "bad" to "worse." After being stuck on the road for an hour, FAS came up on my radar since they were the only shop near me that was open after 3p on Saturday ans they told me that they could take care of everything. After having my car towed there, they were able to get me situated and let me know that I could expect an update on Monday when their transmission tech was in. Everything proceeded as they told me it was going to and I was given text updates throughout the process, so I was never unaware of what was happening. While I thought the servicing was a little expensive at the time, friends and family that I told about it told me that the price wasn't that bad all things considered. 2nd: Following my first visit, some services they recommended I also get were a wheel alignment and new tires, since I had two tires on my car that honestly hadn't been modified since I originally bought it. When I did go in for that, I also decided to have the oil changed, since that maintenance alert was showing up. I was able to make an appointment fairly quickly from the day I called in. As before, I was given expectations, updates were provided as things were happening, and while I'm no expert in wheel alignment, I appreciated the explanation given of what was done. 3rd: Following the oil change, I noticed there was a sizeable leak a day later. I called in to come back for review and they were able to get me in the same day - even letting me know of a cancelation and having me come in sooner. Fixing the oil leak didnt take very long, as it turned out it was a deformity in the filter they put in previously, where they went ahead and changed that and replaced the oil. Part of me expected some hidden service fee, but I was free to go once they had finished - no shady business there. A little rambly for a review, but I hope simular shoppers appreciate a bit of context when someone gives these reviews. I will likely be going back to FAS for other issues moving forward. Nice staff, good communication, and decent pricing compared to other auto shops I've been to since moving to LA. If you need auto work done, giving Future Auto Service a try might be what you need. Thanks, Future Auto Service Team!
Hi Justin, Thank you so much for taking the time to share such a detailed and thoughtful review. It truly means a lot to our team. We’re so glad to hear that each of your visits, from the first unexpected transmission issue to your follow-up services, left you feeling well taken care of and informed. Clear communication and transparency are top priorities for us, so it’s great to know you appreciated the updates, explanations, and follow-through at every step. We also appreciate you giving us the chance to make things right when you noticed that oil leak, we’ll always stand behind our work and make sure our customers drive away with confidence. Thanks again for trusting us with your vehicle and for your kind words about the staff. We look forward to helping you keep your car running smoothly for years to come! All the best, Your Future Auto Service Family
- Future Auto Service