Brought in my 2007 Honda Accord in to replace a leaky power steering line. It was nearly at 200k miles, and was already on its last legs. Unfortunately the engine had an unrelated catastrophic failure at the shop. Obviously, not an ideal situation. There was a lot of opportunity for fingers to be pointed, and I think most shops in the area would have dealt with the situation poorly. But I gotta tell you, there's a reason Future Auto is still getting a 5-star review even though I left without a car: Mike. This was an INCREDIBLY stressful situation, but his professionalism, honesty, and empathy was absolutely clutch. His communication was unparalleled. He answered every question I had, sent photos and videos while their team was investigating the failure, and legitimately explored my own theories. Even after it was clear my engine was toast, he went the extra mile and sourced potential replacement engines they could install. I opted against that, and they did what they could to help me out on the overall cost of the service they had performed before the failure. Ultimately, my car left on a flatbed. But when my next car has an issue, I know where I'm taking it.
Thank you for taking the time to share this, Jay. We know this was an incredibly stressful and disappointing situation, and your trust in our team despite the outcome means more than we can say. We’re especially grateful for your kind words about Mike. Keeping you informed, answering every question honestly, and exploring every possible option was incredibly important given the circumstances. We’ll make sure he knows how much his professionalism and empathy meant to you. While we wish your Accord’s story had ended differently, knowing you would trust Future Auto Service with your next vehicle is an incredible compliment. Thank you, Jay. We’ll be here when you need us.
- Future Auto Service