My insurance sent my car to this location around November 17th. It has been nearly an entire month, and I have still not received my vehicle. Multiple texts for updates have gone unanswered, and only occasionally do I receive updates from them directly; often having to call them myself for information. While polite, the technician handling my vehicle is either woefully incompetent at his job, or exclusively works with other woefully incompetent parts suppliers. When I do call to ask for updates, I'm often told that the technician "will make a phone call and get back to me," and then fully leave me in the dark for several hours or even days. Nearly every week I received the same information. Something along the lines of "We have all but 1 part, [Technician] has ordered the part." or "We have all but 1 part, but the part arrived was incorrect and needs to be reordered." One phone call I was told that all the parts had arrived, but the wheel was the wrong color. When I replied that I didn't care if the wheel was the wrong color, as long as it got repaired, I was ignored and made to wait for several days again for the replacement part. With the amount of repeated ordering and reordering of parts, the lack of information or timeline, and constant need for "just one more part," I'm starting to suspect either incredible incompetence, severe negligence, or legal misconduct. As nice as the facilities are, as personable the employees are, nothing can make up for the fact that they are incapable of completing a relatively straightforward repair with any degree of urgency. Never once had I felt like my repair was in any way a priority, even after nearly 4 straight weeks of needing a repair that, aside from that ever-elusive "last part" was ready to go in less than 2. I hope whoever reads this heeds my warning to avoid this service establishment like the plague.