I think it's safe to assume that nobody ever wants to take their car into the shop. and my situation was no different. Late Saturday morning, my car decides to stay stuck in neutral while getting a car wash and I was stuck frantically trying to find a place that is in the Glendale/Burbank area that is still open that can take my car in and I found Future Auto Service. Luckily for me, AAA was able to come to me and give a quick fix and manually shift my gear to escort me and my very clean and busted car to the shop. Once I got to the shop, the staff was kind and courteous and very transparent with timelines as they had cars in the queue on a Saturday. I stepped away for lunch and after a few hours, I got the diagnosis which wasn't ideal, but I felt like my car was in good hands as everyone treated me with respect and care. As promised, they had the fix done by Monday and I was able to drive away. One thing to note is the waiting room of the shop is SUPER clean and comfortable and they offer water which is nice. I've had experiences in different shops where I felt like I was being taken advantage of and/or felt like I was just a number but Future Auto Service had excellent service and great bedside manner. Thank you, team! I appreciate it.
Hello Mark! Thanks for leaving us such a kind review on your service experience with us. We are sorry you found us under such unfortunate circumstances but it was our pleasure to help you out with your car's transmission. Your compliments towards our professionalism, transparency and turnover really mean a lot to us and we hope your car will treat you well for many miles to come. Rest assured, if you ever need any maintenance in the future, you are always welcome at our service center. We are here for you, drive safe! All the best, Your Future Auto Service Family
- Future Auto Service